Shipping Policy

Every Home Outfit blind is made to order in Malaysia and shipped to your door by tracked express courier.

Where we ship from

All orders are made and shipped from our manufacturing base in Puchong, Malaysia.

Where we ship

We ship to most countries worldwide. Choose your country in the cart to see the exact shipping cost before you pay. If your country is not on the list, or you would like a quote for a large order, please contact us.

Shipping cost

Shipping is charged per order and calculated from your destination and the weight and size of the parcels. The cost is shown in your cart and again at checkout, and it is the amount you pay: we do not add shipping charges afterwards. Each blind is boxed on its own, so an order with several blinds ships as several parcels.

Production and delivery time

• Production: all orders are processed and shipped within 3 working days after order confirmation, sometimes faster depending on order volume.
• Delivery: once shipped, tracked express delivery usually takes 2-9 business days depending on your destination. Estimates are not guarantees, and delays can happen during customs clearance, public holidays or severe weather.

Tracking

When your order ships, we email you a courier tracking number. You can also check progress at any time on the Track Order page using your order number and email.

Import duties, taxes and customs

Prices and shipping costs on this site do not include import duties, VAT, GST, customs clearance fees or other local taxes. These charges are set by your country's customs authority, and they are the buyer's responsibility. Your courier may ask you to pay them before or on delivery. We cannot predict the amount, so please check your country's rules for window blinds before ordering.

If a parcel is refused or abandoned, or duties are left unpaid, it may be returned to us or destroyed, and return shipping and any fees incurred may be deducted from any refund.

Delivery address and courier attempts

Please make sure your delivery address and phone number are complete and correct. The courier needs a phone number to deliver. Home Outfit is not liable for delays caused by courier services or customs clearance, or for parcels delivered to the address you provided.

Damaged on arrival

Please inspect your parcels when they arrive. If anything is damaged or defective, take photos of the packaging and the item and contact us within the time shown in our Return Policy.

Very wide blinds and very large orders

Couriers limit the length of a single parcel, so the widest single blind we ship overseas is 115 inches (292 cm). For a wider window, order two or more equal sets side by side. If an order is too large for us to price online, the cart will say so, and you can contact us for a freight quote.